Shipping policy
1. ORDER CONFIRMATION
Once the seller has received the buyer's order, the seller shall confirm the order without undue delay by sending an order confirmation to the buyer. It is recommended that the buyer check that the order confirmation matches the order with regard to quantity, type of goods, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
2. PAYMENT
The seller may demand payment for the goods from the time they are sent from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase price on the card at the time of ordering for up to 4 days from the order. 4 See Act of 19 June 1969 No. 66 on Value Added Tax Section 16. A credit card is a payment card where settlement for the purchase takes place afterwards by the credit provider (credit card company) sending the cardholder an invoice with a demand for payment. A debit card is a payment card linked to a deposit account. Use of the card results in the user's account being debited and the amount being transferred to the payee's account. When paying by credit card, the Act on Credit Purchases etc. will apply. 5 If the seller offers post-invoicing, the invoice to the buyer shall be issued upon shipment of the goods. The due date shall be set at a minimum of 14 days from the buyer receiving the shipment. If the seller has a specific need to require advance payment from the buyer, for example in the case of a manufacturing purchase, the seller may require this. Buyers under the age of 18 can only pay directly upon the seller's delivery of the goods or upon delivery of the goods by cash on delivery.
3. DELIVERY, ETC.
Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store.
If the delivery time is not stated in the order solution, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to ensure that the goods are sent to the buyer, he is obliged to have the goods transported to the destination in a suitable manner and under the usual conditions for such transport. The destination is at the buyer's place unless otherwise specifically agreed between the parties.
4. RISK FOR THE GOODS
The risk of the goods passes to the buyer when the thing has been taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take over a good that has been placed at his or her disposal in accordance with the agreement, the buyer still bears the risk of loss or damage due to the properties of the good itself.
5. EXAMINATION OF THE GOODS
When the buyer receives the goods, he or she is advised to examine them to a reasonable extent to see if they are in accordance with the order, if they have been damaged during transport or if
it otherwise has defects. If the goods do not correspond to the order or have defects, the buyer must notify the seller by way of complaint, cf. clause 11 of the contract.
6. COMPLAINT IN CASE OF DEFICIENCY AND DEADLINE FOR NOTIFYING CLAIMS IN CASE OF DELAY
If there is a defect in the goods, the buyer must, within a reasonable time after he or she discovers it, notify the seller that he or she will claim the defect.The period can never be shorter than two months from the time the consumer discovered the defect. However, complaints must be made no later than two years after the buyer took over the goods. If the goods or parts of them are intended to last significantly longer, the period for complaints is five years. In the event of delay, claims must be made to the seller within a reasonable time after the delivery time has arrived and the goods have not been delivered. If the goods have been paid for by credit card, the buyer can also choose to complain and send claims directly to the credit provider (credit card company). The message to the seller or credit provider should be in writing (e-mail, fax or letter).
7. BUYER'S RIGHTS IN THE EVENT OF DELAYS
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfillment, terminate the agreement and demand compensation from the seller, depending on the circumstances.
Fulfillment: If the seller does not deliver the goods at the time of delivery, the buyer may maintain the purchase and set a reasonable additional deadline for fulfillment from the seller. However, the buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment would entail such a great inconvenience or cost for the seller that it is significantly disproportionate to the buyer's interest in the seller fulfilling the contract. If the difficulties are eliminated within a reasonable time, the consumer may demand fulfillment.
Cancellation: The buyer may cancel the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional period for performance set by the buyer. However, the buyer may not cancel the agreement while the additional period is running, unless the seller has stated that he or she will not perform within the period.
Compensation: The buyer may also claim compensation for losses he or she suffers as a result of the delay on the seller's part, cf. Section 24 of the Consumer Purchase Act. The buyer must notify the seller of the claim in the event of a complaint, cf. Section 11 of this contract.