Refund policy

11. RIGHT OF CANCELLATION

The buyer may cancel the purchase of the goods in accordance with the provisions of the Right of Cancellation Act. Right of cancellation
means that the buyer can return the goods to the seller without reason even if there is no defect in them and even if they have not been delivered. The buyer must notify the seller of the exercise of the right of withdrawal within 14 days after the goods, the prescribed information about the right of withdrawal and the withdrawal form have been received. If the buyer receives the withdrawal form and the necessary information at a later time than when the goods are delivered, the withdrawal period begins to run from the day the buyer receives the withdrawal form and the information. If the buyer has not received sufficient information or the withdrawal form, the withdrawal period will still expire 3 months after the goods have been received. If the buyer has not received information about the right of withdrawal at all, the period will be 1 year. The notification from the buyer to the seller of the exercise of the right of withdrawal should, for evidentiary purposes, be in writing (withdrawal form, e-mail, fax or letter), and it must contain information about how the buyer will return the goods to the seller.

​

See model agreement prepared by the joint contract committee for the Savings Bank Association and the Financial Industry's main organization - Terms of agreement for credit cards and billing cards - consumer relations, item 12, and model terms prepared by the Savings Bank Association and the Financial Industry's main organization for payment cards, item 11. Act of 21 June 1985 No. 82 on credit purchases, etc. Persons under the age of 18 can only pay in the aforementioned ways as they cannot incur debt, see Act of 22 April 1927 on guardianship of minors (vgml.) Section 2. Act of 21 December 2000 No. 105 on the duty of information and right of withdrawal, etc. in distance selling and sales outside a fixed point of sale (Right of Withdrawal Act).

​

When exercising the right of withdrawal, the goods must be returned to the seller within a reasonable time. The seller is obliged to refund the full purchase price to the buyer within 14 days from the day the seller receives the goods or the collection slip or the goods are made available to the seller. The seller cannot set fees for the buyer's exercise of the right of withdrawal, but the seller may require the buyer to pay the costs of return shipping. The buyer can examine the product before he or she withdraws from the purchase. The goods must nevertheless be able to be returned to the seller in approximately the same condition and quantity as when the buyer received them. The buyer should return the goods to the seller in the original packaging if this is possible. The buyer cannot withdraw from the purchase of goods that deteriorate quickly, goods that by their nature cannot be returned, or sound and image recordings (including CDs, DVDs) or computer programs where the seal has been broken. The latter exception only applies if the seller has clearly and distinctly stated the conditions for lapse of the right of withdrawal on the seal.