Terms of service
1. AGREEMENT
The agreement between the buyer and the seller consists of the information provided by the seller about the purchase in the ordering solution in the online store (including, among other things, information about the nature, quantity, quality, other characteristics, price and delivery terms of the goods), any direct correspondence between the parties (for example, e-mail) and these terms of sale. In the event of a conflict between the information provided by the seller about the purchase in the ordering solution in the online store, direct correspondence between the parties and the terms of the terms of sale, direct correspondence between the parties and the information provided in the ordering solution takes precedence over the terms of sale, unless it conflicts with mandatory legislation.
2. THE PARTIES
Company name: NATUR ALPAKKA MERÅKER AS
Contact address: Sørsidveien 124, 7530 MERÅKER
Email: post@naturalpakka.no
40621255 /+47 41498755
Organization number:919 280 719
Buyer is the person who places the order.
3. PRICES
The prices stated in the online store include VAT.
Information about the total costs to be paid by the buyer, including all taxes (VAT, customs, etc.) and delivery costs (freight, postage, invoice fees, packaging, etc.) as well as specification of the individual elements of the total price, is provided in the ordering solution before the order is placed. (Deliveries of goods to Svalbard or Jan Mayen shall be sold without the addition of VAT.1).
4. CONCLUSION OF THE AGREEMENT
The agreement is binding on both parties when the buyer's order has been received by the seller. However, a party is not bound by the agreement if there has been a typing or typing error in the seller's offer in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.
5. BUYER'S RIGHTS IN THE EVENT OF DEFECTS
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand cancellation of the agreement and compensation from the seller.
Correction or replacement: If the goods have a defect, the buyer may demand that the seller correct the defect or replace the goods with a similar one. The seller may object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. The seller shall carry out the correction or replacement within a reasonable time. Correction or replacement shall be carried out at no cost to the buyer, without the risk that the buyer will not be able to cover his expenses and without significant inconvenience to the buyer.The seller may not make more than two attempts at rectification or replacement for the same defect, unless there are special reasons that make further attempts reasonable. Even if the buyer does not request rectification or replacement, the seller may offer rectification or replacement if this is done without delay. If the seller arranges for such rectification or replacement, the buyer may not demand a price reduction or increase.
Price reduction: If the defect is not corrected or replaced, the buyer may demand a proportional price reduction.
Cancellation: Instead of a price reduction, the buyer may cancel the agreement, except when the defect is insignificant.
Compensation: The buyer may also claim compensation for financial loss he or she suffers as a result of the product having a defect, cf. Section 33 of the Consumer Purchase Act.
The buyer must notify the seller of any claims in the event of a complaint, cf. clause 11 of this contract. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the seller.
6. SELLER'S RIGHTS IN THE EVENT OF BUYER'S DEFAULT
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's part, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfillment of the agreement, demand termination of the agreement and compensation from the buyer. The seller may also, depending on the circumstances, demand interest for late payment, collection fees and fees for uncollected goods that have not been paid in advance.
Fulfillment: If the buyer does not pay, the seller may maintain the purchase and demand that the buyer pay the purchase price (fulfillment). If the goods are not delivered, the seller loses his right if he waits an unreasonable amount of time before making the claim. Cancellation: In the event of a material default in payment or other material breach by the buyer, the seller may cancel the agreement. However, the seller may not cancel after the purchase price has been paid. The seller may also cancel the purchase if the buyer does not pay within a reasonable additional period for fulfillment that the seller has set. However, the seller may not cancel while the additional period is running, unless the buyer has said that he or she does not want to pay.
Compensation: The seller may claim compensation from the buyer for financial loss he or
she suffers as a result of a breach of contract by the buyer, cf. Section 46 of the Consumer Purchase Act. Interest on late payment/collection fee: If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price in accordance with the Act on Interest on Late Payment.9 In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees in accordance with the Act on Debt Collection Activities and Other Collection of Overdue Monetary Claims.10 Fee for uncollected, non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 59.- + return shipping. The fee shall at most cover the seller's actual outlay for delivering the goods to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
7.WARRANTY
A warranty provided by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A warranty therefore does not imply any limitations on the buyer's right to make complaints and claims in the event of delay or defects under clauses 12 and 13.